We at Inddus try to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when customers might feel the need to return your product for circumstances beyond your or our control.
We have noted everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face any problem.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.
Q: Could there be a delay at Utsav Fashion because of "unforeseen circumstances"?
A: We try to ensure that your ordered products are shipped to you in the stipulated time, but at times there are chances of delay in processing due to unavailibility of stock, or other unavoidable circumstances. In such a situation, we will communicate and request you to:
a) Accept a Gift Card of equivalent value which you may use to purchase another item.
b) Opt to receive a refund of your money.
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes, you can. At Inddus, we don't believe in just selling, our motto is to form a community of likeminded tastes and fashion sense. We take strict measures to deliver Absolute Delight to our customers globally, in the best possible condition but there's always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our Sale Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Please don’t dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
Q: What are the steps of returning any item ordered from Inddus?
A:#1 - Informing Inddus.com via Support@inddus.com
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
#2 - Confirmation email from Inddus
You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
#3 - Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc.
3 - Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis -
a. Choose an alternate product from our website.
b. Store Credit for future order on Inddus.
c. a Refund as decided on a case to case basis
Q: But I had to pay the courier service for Shipping the item back!
A: If the error was from our end, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: How long does it usually take for Returned Items to reach back to the Inddus?
A: International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through a trusted courier service.
Q: How long does a refund take to be initiated
A: It generally takes about 4-5 working days for a refund to be processed with Inddus.